{"id":891202,"date":"2025-04-14T17:08:18","date_gmt":"2025-04-14T16:08:18","guid":{"rendered":"https:\/\/www.scrignosoprana.com\/terms-and-conditions\/"},"modified":"2026-10-09T17:09:07","modified_gmt":"2026-10-09T16:09:07","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.scrignosoprana.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"
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Terms and Conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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General Terms and Conditions of Sale of Soprana dal 1910 srl, with registered office in Vicenza, Piazzetta Palladio 2, Tel. 0444.320788, VAT no. 01781200249, e-mail: soprana@soprana.com, represented by its legal representative pro tempore (hereinafter, the Seller);<\/p>

Whereas:<\/p>

  • the Seller manages activities relating to the sale of luxury products through the website www.scrignosoprana.com (hereinafter, the \u201cSite\u201d);<\/li>
  • the Site is primarily a marketing website and is also intended for business-to-consumer (B2C) commercial transactions;<\/li>
  • the expression \u201cGeneral Terms and Conditions of Online Sale\u201d means the contract for the sale of the Seller\u2019s consumer goods entered into between the Seller and the Buyer within a distance-selling system organised by the Seller;<\/li>
  • these terms and conditions govern online sales between Soprana dal 1910 srl, with registered office in Vicenza, Piazzetta Palladio 2, Tel. 0444.320788, VAT no. 01781200249, and the Buyer, who, by accepting these terms, expressly declares that the purchase is made for purposes unrelated to any business or professional activity carried out;<\/li>
  • these recitals form an integral and substantial part of the contract;<\/li><\/ul>

    the following is therefore agreed:<\/p>

    1. SUBJECT MATTER OF THE CONTRACT<\/h3>

    1.1 These general terms and conditions, made available to the Buyer for reproduction and storage pursuant to Art. 12 of Legislative Decree no. 70 of 9 April 2003, concern the purchase of products at a distance by electronic means through the website www.scrignosoprana.com belonging to the Seller, with registered office in Vicenza, Piazzetta Palladio 2, Tel. 0444.320788, VAT no. 01781200249.<\/p>

    1.2 Under this contract, the Seller sells and the Buyer purchases at a distance the products indicated and offered for sale on the Seller\u2019s Site, namely goods and products in the watchmaking, jewellery, telephony and luxury accessories sectors.<\/p>

    1.3 The main characteristics of the products referred to above are illustrated and described on the Site, with an overall presentation of each product that is faithful, truthful, accurate and not misleading. It is specified that, due to the characteristics and technical limitations of photographic reproduction of products on the Site, the image accompanying a product may not perfectly represent all of its characteristics.<\/p>

    <\/strong><\/p>

    2. ACCEPTANCE OF THE TERMS OF SALE<\/h3>

    2.1 All purchase orders shall be submitted by the Buyer to the Seller in one of the following ways: after registration on the Site and entry of an ID and password to access a secure reserved area, followed by completion of the indicated purchase procedure; or without registration, by completing the indicated purchase procedure. The Buyer is strictly prohibited from entering false, invented or fictitious data in the registration procedure through the relevant electronic form; personal details and email address must correspond to the Buyer\u2019s actual personal data and not to those of third parties or fictitious persons, without prejudice to the Buyer\u2019s right to purchase on behalf of third parties, in which case the shipping recipient\u2019s data may differ from the Buyer\u2019s own personal data. The Buyer assumes full responsibility for the accuracy and truthfulness of the data entered in the electronic form to complete the purchase procedure. The Buyer shall hold the Seller harmless from any liability arising from the issue of incorrect tax documents due to errors in the data supplied by the Buyer, who is solely responsible for entering such data correctly.<\/p>

    2.2 These general terms and conditions of sale must be reviewed online by the Buyer before completion of the purchase procedure. Submission of the purchase order therefore implies full knowledge and complete acceptance of them.<\/p>

    2.3 By electronically submitting confirmation of the purchase order, the Buyer unconditionally accepts and undertakes to comply, in dealings with the Seller, with the general and payment terms set out below, declaring that they have specifically reviewed and accepted all information provided pursuant to the rules referred to above, and acknowledging that the Seller shall not be bound by different terms unless previously agreed in writing.<\/p>

    2.4 Acceptance of the terms of sale must be expressed by correctly completing all sections of the electronic form and following the on-screen instructions.<\/p>

    <\/strong><\/p>

    3. PURCHASE METHODS AND SALE PRICES<\/h3>

    3.1 The sale prices of the products (hereinafter, the \u201cSale Price\u201d) displayed on the Site are expressed in euros, US dollars and pounds sterling (with exchange rates calculated daily from a euro base). The Site clearly indicates the Sale Price of each product and the method used to calculate the total purchase price. The total purchase price (hereinafter, the \u201cFinal Price\u201d) consists of the Sale Price plus the shipping and delivery costs of the products by couriers and\/or carriers appointed by the Seller. In compliance with Art. 51(2) of Legislative Decree 206\/2005, as amended by Legislative Decree 21\/2014 (the \u201cConsumer Code\u201d), the Buyer declares that they are aware that submitting a purchase order entails an obligation to pay the Final Price. Amounts due to the Seller may also be paid, in whole or in part, using vouchers, coupons or other valid instruments issued by the Seller, subject to the Seller\u2019s right to verify their validity. Accordingly, when purchasing online, the Buyer shall use the \u201cConfirm Order\u201d button as simultaneous confirmation of acceptance of the sale, the selected shipping and delivery methods, the order in the chosen quantity and the arising obligation to pay the Final Price to the Seller.<\/p>

    3.2 The Sale Prices and Final Prices are inclusive of VAT and all other applicable taxes and duties. For destinations outside the EU, national taxes and customs duties are borne by the Buyer.<\/p>

    Shipping charges included and specified in the Final Price, unless otherwise stated and except in the case of occasional special promotions offered by the Seller, are always borne by the Buyer. In all cases, the Final Price is calculated and shown to the Buyer before the request to confirm the order using the \u201cConfirm Order\u201d button, as provided in Art. 3.1 above.<\/p>

    3.3 After checking the availability of the selected product, the Seller shall formally confirm the order received by email; only from that moment shall the Seller\u2019s obligations to sell and dispatch the products under this contract become effective.<\/p>

    3.4 The Buyer expressly grants the Seller the right to confirm an order only in part, for example where not all ordered products are available. In such case, the contract shall be deemed concluded only in relation to the goods actually available and confirmed by the Seller by email.<\/p>

    <\/strong><\/p>

    4. CONCLUSION OF THE CONTRACT<\/h3>

    4.1 The Contract entered into through the Site is deemed concluded when the Buyer receives by email the formal order confirmation referred to in Art. 3.3 above, whereby the Seller accepts the Buyer\u2019s order and informs the Buyer that the order can be processed. Attached to that email from the Seller and\/or in any event no later than the subsequent email confirming shipment of the purchased products, the Buyer shall receive a copy in PDF or similar format of a summary of the main terms of sale under this contract, as a durable medium enabling the Buyer to retain information relating to the transaction. The Buyer therefore undertakes to print and retain these general terms and conditions\u2014which will already have been reviewed and accepted as a mandatory step in the purchase process\u2014as well as the specifications of the purchased product, in order to comply fully with Legislative Decree no. 206 of 6 September 2005.<\/p>

    4.2 The Contract is concluded at the place where the Seller\u2019s registered office is located. Except where performance becomes impossible for reasons not attributable to the Seller and\/or where temporary technical malfunctions of the Site\u2019s software or purchasing system make products appear available when they are not, the Seller undertakes to supply the selected products following receipt of payment of the Final Price due under this contract.<\/p>

    5. PAYMENT METHODS<\/h3>

    Without prejudice to the Seller\u2019s right to introduce and implement additional payment methods in the future in order to provide an even higher level of service to Site users, the Buyer acknowledges and accepts that, on the date of purchase of the products covered by this contract, payment may be made only as follows: A) online through Visa, Mastercard and American Express credit-card networks. The purchase amount will be reserved from the Buyer\u2019s available funds at the time of purchase and subsequently charged according to the practices of the selected card network. During payment with Visa, Mastercard or American Express, the relevant bank may request a PIN code or password. If the Buyer does not know such PIN or password, they should contact their bank. B) online through the PayPal payment system; the purchase amount will be reserved from the Buyer\u2019s available funds at the time of purchase and charged before shipment of the order, subject to the checks required by PayPal. During the PayPal payment procedure, a PIN code or password may be requested. If the Buyer does not know it, they should contact their bank. C) by bank transfer to the IBAN details supplied by the Seller by email; in this case the contract shall be deemed concluded and the order shall be processed only after the price has been credited to the bank account indicated by the Seller.<\/p>

    6. DELIVERY METHODS<\/h3>

    6.1 The Seller shall deliver the ordered products to the Buyer at the address indicated in the purchase order, in accordance with the preceding articles, through couriers and\/or carriers appointed by the Seller. Delivery shall take place after the Seller has received payment of the Final Price, as stated in the confirmation email sent to the Buyer, and in any event within 6 (six) weeks from the date on which this contract is concluded.<\/p>

    6.3 If the Buyer is absent when the ordered goods are delivered, a notice will be left containing the information needed to contact the courier or carrier and arrange a subsequent delivery. The Seller shall not be liable for delays or non-delivery and\/or any additional costs incurred by the Buyer due to an incorrect or incomplete address provided by the Buyer.<\/p>

    6.4 Upon receipt of the goods, the Buyer must verify the integrity of the package and products and that the product delivered corresponds to the order placed, and must immediately report any tampering or damage found on the package or products. In any event, the Buyer shall promptly inform the Seller of any problem encountered upon receipt of the products, so that the Seller can better monitor the quality of the services provided directly and\/or through third parties under this contract.<\/p>

    <\/strong><\/p>

    7. LIMITATIONS OF LIABILITY<\/h3>

    7.1 The Seller assumes no liability for delay or non-delivery caused by force majeure, including accidents, explosions, fires, strikes and\/or lockouts, earthquakes, floods and similar events preventing, in whole or in part, performance of the contract within the agreed time.<\/p>

    2. Except in cases of wilful misconduct or gross negligence, the Seller shall not be liable to the Buyer for disruptions or malfunctions connected with use of the Internet that are beyond the Seller\u2019s control.<\/p>

    3. The Seller shall not be liable to any party or third party for damages, losses or costs incurred as a result of non-performance of the contract due to the causes referred to above; the Buyer shall only be entitled to reimbursement of any price already paid.<\/p>

    4. The Seller assumes no liability for any fraudulent or unlawful use by third parties of credit cards or other means of payment when paying for purchased products, provided that the Seller can demonstrate that it adopted all precautions reasonably possible in light of current knowledge and experience and ordinary diligence.<\/p>

    <\/strong><\/p>

    8. WARRANTIES AND CUSTOMER ASSISTANCE<\/h3>

    For questions, complaints or suggestions, the Buyer may contact the Seller at negozio@scrignosoprana.com or at the telephone number or address shown in the \u201cCONTACTS\u201d section of the Site. In the event of lack of conformity, the provisions of Legislative Decree no. 206 of 6 September 2005 shall apply. Accordingly, the Seller shall be liable to the Buyer for two (2) years from delivery of the goods for defects or lack of conformity existing at the time of delivery. Any defect must be reported within two (2) months of discovery, failing which the Buyer shall lose the warranty right. The warranty applies only to the products covered by Legislative Decree no. 206 of 6 September 2005.<\/p>

    <\/strong><\/p>

    9. SELLER\u2019S RETURNS POLICY \/ RIGHT OF WITHDRAWAL PURSUANT TO LEGISLATIVE DECREE NO. 206\/2005<\/h3>

    9.1 Without prejudice to the separate warranty cases for defects or lack of conformity referred to in Art. 8 above, the Buyer shall in any event have a right to withdraw from this contract, to be exercised within the time limits set out in Art. 10.1 below and recognised only for products covered by Legislative Decree no. 206 of 6 September 2005. If the Buyer decides to return products by exercising this right of withdrawal, notice must be given to the Seller within the period specified in Art. 10.1 below, using the specific \u201cReturns\u201d form available on the Site.<\/p>

    9.2 The burden of proving that the right of withdrawal has been exercised in accordance with this article lies with the Buyer. Return shipping costs are always borne by the Buyer, unless the Seller decides otherwise at its sole discretion. The date of delivery to the post office or carrier shall be decisive between the parties.<\/p>

    9.3 To be entitled to a full refund of the price paid, the goods must be returned intact or with only such reduction in value as results from the examination necessary to establish their nature, characteristics and functioning carried out by the Buyer upon receipt. The foregoing shall be understood as the sole operation permitted to the Buyer for such examination. Any handling of the goods that is excessive or otherwise unnecessary for the examination may result in a reduction of the refund in proportion to the decrease in value caused.<\/p>

    9.4 The Buyer may not exercise the right of withdrawal for contracts concerning goods made to measure or clearly personalised, or goods which by their nature cannot be returned or are liable to deteriorate or expire rapidly.<\/p>

    9.5 The only costs payable by the Buyer for returning products and exercising the right of withdrawal under this article are the direct costs of returning the goods to the Seller.<\/p>

    9.6 A Buyer who exercises the right of withdrawal in accordance with these terms shall be reimbursed the amount paid for the product only; any further expenses and shipping costs are excluded from reimbursement.<\/p>

    <\/strong><\/p>

    10. SELLER\u2019S RETURNS POLICY \/ TIME LIMITS FOR EXERCISING THE RIGHT OF WITHDRAWAL<\/h3>

    10.1 The Buyer has the right to return products without penalty and without giving any reason by means of a simple specific communication to Customer Service within 14 (fourteen) days from the day on which the Buyer\u2014or a third party indicated by the Buyer other than the courier or carrier\u2014receives the last product purchased under this contract. This period is a minimum period in favour of the Buyer, since the Seller may at any time, at its discretion, allow a longer period for returns. If the right of withdrawal is exercised by a third party claiming through the Buyer, the return procedure may take place only by direct contact with Customer Service.<\/p>

    10.2 Returned goods must be dispatched at the Buyer\u2019s expense, without undue delay and in any event within 14 (fourteen) days from the date on which the Buyer notified the Seller of the decision to withdraw from the contract.<\/p>

    10.3 Upon receipt of returned goods, the Seller shall immediately inspect them in order to confirm acceptance to the Buyer. The Seller shall also reimburse the amounts due as soon as possible and in any event within 14 (fourteen) days from the Buyer\u2019s communication of the decision to exercise the right of withdrawal, without prejudice to the Seller\u2019s right to withhold reimbursement pursuant to Art. 56(3) of Legislative Decree no. 206 of 6 September 2005 if the returned goods have not been received and\/or the Buyer has not provided evidence that they were sent.<\/p>

    <\/strong><\/p>

    11. COMMUNICATIONS<\/h3>

    11.1 Except in cases expressly indicated or required by law, communications between the Seller and the Buyer shall take place mainly by email to their respective email addresses, which both parties shall regard as valid means of communication and whose production in legal proceedings may not be challenged solely because they are electronic documents. The Seller shall in any event retain the right to contact the Buyer at the telephone number provided, through its Customer Care service and\/or logistics operators, for reasons connected with the transaction under this contract and the delivery or return of the products.<\/p>

    11.2 Written communications addressed to the Seller, including any complaints, shall be considered valid only if sent to the following email address: negozio@scrignosoprana.com.<\/p>

    11.3 Either party may change its email address for the purposes of this article at any time, provided that it promptly notifies the other party in the manner established in the preceding paragraph.<\/p>

    12. PROCESSING OF PERSONAL DATA<\/h3>

    12.1 The Buyer expressly declares that they have read both the information notice provided pursuant to Art. 13 of Legislative Decree no. 196 of 30 June 2003 (Privacy Code) and the Site\u2019s privacy policy. The rights arising from privacy legislation and the corresponding information obligations of the Seller are reviewed online before completion of the purchase procedure. Submission of the order confirmation therefore implies full knowledge of them.<\/p>

    12.2 The Seller protects customers\u2019 confidentiality and guarantees that data processing complies with the privacy legislation under Legislative Decree no. 196 of 30 June 2003.<\/p>

    12.3 Personal identification and tax data acquired directly and\/or through third parties by the Seller, as data controller, are collected and processed in paper, electronic and telematic form for the purpose of registering the order and activating the procedures necessary to perform this contract and the related communications, as well as to comply with any legal obligations and to permit effective management of commercial relations to the extent necessary to provide the requested service in the best possible manner (Art. 24(1)(b) of Legislative Decree no. 196\/2003), and for any additional purposes not strictly necessary for performance of this contract for which the Buyer has specifically given consent.<\/p>

    12.4 The Seller undertakes to treat the data and information supplied by the Buyer as confidential, not to disclose them to unauthorised persons, not to use them for purposes other than those for which they were collected and not to transmit them to third parties. Such data may be disclosed only at the request of the judicial authority or other authorities legally entitled to request them.<\/p>

    12.5 Personal data shall be disclosed, subject to a confidentiality undertaking, only to persons delegated to carry out activities necessary for performance of the contract and solely within that purpose, as well as for any additional purposes not strictly necessary for performance of this contract for which the Buyer has specifically given consent.<\/p>

    12.6 The Buyer has the rights set out in Art. 7 of Legislative Decree 196\/03, namely the right to obtain: a) updating, rectification or, where interested, supplementation of the data; b) erasure, anonymisation or blocking of data processed unlawfully, including data whose retention is unnecessary for the purposes for which the data were collected or subsequently processed; c) certification that the operations referred to in points a) and b) have been brought to the attention, including as regards their content, of those to whom the data were communicated or disseminated, except where this is impossible or involves the use of means manifestly disproportionate to the right protected. The data subject also has the right to object, in whole or in part: i) on legitimate grounds, to processing of personal data concerning them, even where relevant to the purpose of collection; ii) to processing of personal data concerning them for the purpose of sending advertising material or direct selling, or carrying out market research or commercial communications.<\/p>

    12.7 The Buyer\u2019s provision of personal data is a necessary condition for the correct and timely performance of this contract. Without such data, the Buyer\u2019s request cannot be processed.<\/p>

    12.8 In all cases, the data acquired shall be retained for no longer than necessary for the purposes for which they were collected or subsequently processed. Their removal shall in any event be carried out securely.<\/p>

    12.9 The Seller is the controller of the collection and processing of personal data; the Buyer may address any request to the Seller at its registered office.<\/p>

    <\/strong><\/p>

    13. JURISDICTION<\/h3>

    13.1 In the event of disputes arising out of or connected with this contract, the parties undertake to seek a fair and amicable settlement.<\/p>

    13.2 If the dispute is not settled amicably, and in any event within six months from the date on which it arose, it shall be submitted exclusively to the court in whose district the Buyer is domiciled, as provided by Legislative Decree 206\/05; if the Buyer does not have the\u00a0status<\/em>\u00a0of a final consumer or does not reside and\/or is not domiciled in Italy, it is agreed that any dispute, including by way of derogation from the rules on territorial jurisdiction, shall be subject exclusively to the jurisdiction of the Court of Vicenza.<\/p>

    14. APPLICABLE LAW AND REFERENCE<\/h3>

    14.1 This contract is governed by Italian law.<\/p>

    14.2 For matters not expressly provided for herein, the legal provisions applicable to the relationships and circumstances contemplated by this contract shall apply and, in any event, the provisions of the Italian Civil Code and Legislative Decree no. 206 of 6 September 2005 (Consumer Code).<\/p>

    15. FINAL CLAUSES<\/h3>

    15.1 This contract repeals and replaces any prior written or oral agreement, understanding or negotiation between the parties concerning the subject matter of this contract.<\/p>

    15.2 The possible invalidity or ineffectiveness of one or more clauses shall not affect the validity of the contract as a whole.<\/p>

    15.3 These general terms and conditions of sale have been drawn up in Italian, English, Russian and Chinese. If any difficulties of interpretation arise, the parties agree that the Italian-language text shall be considered authentic and effective.<\/p>

    ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS BY THE BUYER<\/h3>

    Pursuant to and for the purposes of Articles 1341 and 1342 of the Italian Civil Code, the Buyer declares that they have carefully read the contract and expressly approve the following clauses:<\/p>

    Art. 2 (Acceptance of the terms of sale),<\/p>

    Art. 3 (Purchase methods and sale prices),<\/p>

    Art. 4 (Conclusion of the contract),<\/p>

    Art. 6 (Delivery methods),<\/p>

    Art. 7 (Limitations of liability),<\/p>

    Art. 8 (Warranties and customer assistance),<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>","protected":false},"excerpt":{"rendered":"

    General Terms and Conditions of Sale of Soprana dal 1910 srl, with registered office in Vicenza, Piazzetta Palladio 2, Tel. 0444.320788, VAT no. 01781200249, e-mail: soprana@soprana.com, represented by its legal representative pro tempore (hereinafter, the Seller); Whereas: the Seller manages activities relating to the sale of luxury products through the website www.scrignosoprana.com (hereinafter, the \u201cSite\u201d); […]<\/p>\n","protected":false},"author":177,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-891202","page","type-page","status-publish","hentry"],"yoast_head":"\nTerms and Conditions - Gioielleria, Oreficeria, Orologeria a Vicenza. 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